The HIPAA-compliant AI receptionist that answers every patient call.
It answers 24/7, books new patients, and hands anything clinical to your team, all under a signed Business Associate Agreement.
From $349/mo. Keeps your phone number.
What makes an AI receptionist HIPAA compliant?
Most practice owners who search "hipaa compliant ai receptionist" want to know one thing: can an AI answer the phone without getting the practice in trouble?
Why the second layer matters
One call can pass through a voice platform, phone numbers, an AI model, a texting service and cloud storage. Each company that creates, receives, stores or sends patient information needs its own BAA (HHS), even a cloud service that stores only scrambled data it cannot read (HHS cloud guidance).
How HelpCo AI does it
We sign a BAA with your practice and keep a register of every vendor that touches patient data, each under its own signed BAA. HIPAA clients never run on our standard tools, such as chatbots, spreadsheets or our own dashboard. See how compliance works.
What does a HIPAA-compliant AI receptionist do on a call?
It handles the calls your front desk can't get to, and hands anything clinical to a person.
What it does
- Answers every call, 24/7
- Answers hours and services questionsOnly from answers your practice approved
- Books new appointments
- Texts the booking link
- Takes messages for your staff
- Sends clinical or urgent calls to your staffBy rules you approve
What it will not do
- Give medical advice, diagnose, or advise on medication
- Discuss one patient with another caller
- Move or cancel a booked visit on its ownIt takes a message so your staff can make the change
Are call recordings, transcripts and texts HIPAA compliant?
They can be, with safeguards. What a caller tells the AI is protected like what they tell your staff (FTC), and HIPAA's Security Rule covers recordings and transcripts, including access controls and records of system activity (HHS).
Personal details scrubbed
Personal details can be removed from transcripts before staff read them.
Kept only as long as you choose
Data is kept for the minimum time your practice picks, then deleted.
Access by staff role
Roles decide who can hear full recordings and who sees only scrubbed transcripts.
Texts go out from a separate BAA-covered number. HIPAA allows recording a call with safeguards, but state consent laws differ. Florida, for example, requires every party's consent, so check your state's rule before you turn recording on.
Questions to ask any AI receptionist vendor before you sign
Ask every vendor these nine questions, including us, and get the answers in writing.
Can I use a free chatbot or answering tool without a BAA?
No. A free chatbot, a spreadsheet, a shared inbox, voicemail-to-email or an answering service that won't sign a BAA cannot hold patient information, even if its security is excellent.
| Tool without a BAA | HelpCo AI HIPAA setup | |
|---|---|---|
| Signs a BAA with your practice | ||
| Every vendor underneath has its own BAA | ||
| Allowed to hold patient information | ||
| Personal details scrubbed from transcripts | Varies | |
| No medical advice, urgent calls to staff | Varies |
HHS says a practice that stores patient information with a cloud service that has no BAA violates the HIPAA Rules, and cites a resolution agreement with a covered entity that kept over 3,000 people's information on a cloud server without one (HHS cloud guidance). Many cash-only practices are not covered by HIPAA, but state law and the FTC still apply: see Does HIPAA apply to cash-only practices?
How much does a HIPAA-compliant AI receptionist cost?
Every HIPAA price is published, like the rest of HelpCo AI.
- HIPAA Compliance & Hosting: $99 per month per practice, for the covered-cloud workspace, BAA-covered business email and cyber liability insurance
- Setup and build fee: $1,500 to $2,500 depending on scope, quoted in the demo
- No payment until it works: built, connected and answering
- 10% to 20% off when you use 3 or more tools
Why HIPAA costs more
HIPAA prices pay for the compliance program, not the software: the BAA, the vendor register, the risk assessment, the policies, incident readiness and insurance.
Pair it with texting
Missed-Call Text-Back and the Auto-Booking Engine are $149 per month each on the HIPAA menu. See all HIPAA prices.
Standard, non-HIPAA prices are on the pricing page.
How does setup work?
We sign a BAA with your practice and list every vendor in our register before the build starts.
You approve what the AI may say, including how urgent calls are handled.
We test with real calls, including urgent routing, before patients ever reach the AI.
Your existing number forwards to the AI, so patients keep calling the number they know.
Frequently asked questions about HIPAA-compliant AI receptionists
Does a HIPAA-compliant AI receptionist need a Business Associate Agreement?
Yes. HHS gives a third-party AI chatbot that books appointments as an example of a business associate, and a business associate needs a signed Business Associate Agreement with your practice before handling patient information. HelpCo AI signs one with each practice, and every vendor underneath has its own signed BAA with us.
Can an AI receptionist give medical advice?
No. HelpCo AI's AI Receptionist never gives medical advice. It answers hours and services questions from answers your practice approved, books new appointments, takes messages, and routes clinical or urgent calls to your staff. Your practice approves the scripts before the line goes live.
Can a HIPAA-compliant AI receptionist record calls?
Yes, HIPAA allows recording with safeguards, but state consent laws differ. Florida, for example, requires every party's consent, so check your state's rule first. With HelpCo AI, personal details can be scrubbed from transcripts, and data is kept for the minimum time your practice chooses.
Is a free AI chatbot or consumer app HIPAA compliant for patient calls?
Not unless the vendor signs a Business Associate Agreement with your practice. HHS says a practice that stores patient information with a cloud service that has no BAA violates the HIPAA Rules. HelpCo AI never runs HIPAA clients on its standard tools, such as chatbots and spreadsheets.
Can my practice keep its phone number?
Yes. The usual start is forwarding your existing number to the AI, so HelpCo AI's AI Receptionist answers the number your patients already call. Texts, such as the booking link, come from a separate BAA-covered number, and your practice keeps its own number.
How much does a HIPAA-compliant AI receptionist cost?
HelpCo AI's HIPAA-compliant AI Receptionist costs $349 per month with 300 voice minutes included, then $0.50 per minute. A HIPAA Compliance & Hosting fee of $99 per month per practice is separate, and the setup and build fee is $1,500 to $2,500 depending on scope.
Pick a time for your free 15-minute call
No pressure and no jargon.
Pick a time below and it books straight into the calendar, with reminders sent automatically. This is the same Auto-Booking Engine I install for clients.
Please do not include patient information when you book.